Rehab administrators answer questions regarding Productivity. IPRC archives information collected by the Pediatric Rehab Administrator’s ListServ as a public service to the entire Pediatric Rehabilitation Community. All information is posted in summary format and has been de-identified. Search through past queries for responses to rehabilitation related questions.

Original Questions:

1. Practice Setting?
2. Productivity Metric?
3. Do you account for non-billable care?
4. Do you double book?
5. Length of tx sessions?
6. Scheduled documentation time?
7. Cancel/no-show rate?
8. # evals per week?

Summary of Responses

Response from query originator:

1. Practice setting-Hospital based outpatient rehab
2. Productivity metric-75%.  Our productivity metric is on the high end of responses, most fell in the 60-65% range. 
3. Account for non-billable care- we do all the things you all shared- evals weighted more heavily, therapists booked at 88-90%, looking into a non-billable “charge”, cancels/no shows used for non-billable care. 
4. No double booking
5. Our treatment sessions and evals are 60 minutes. 
6. We schedule 1 hour of documentation time per day (8-10 hour day).  If a therapist is in a multidisciplinary clinic (MDC) where they will have 4 evals, they get an additional hour of documentation time.
7. Cancel no show rate is 25-30%
8. Our standard is to have  5 evals per week, though some will have more.  New hires will have less.  MDC’s can increase the number of evals for a therapist per week and patients can self-book an eval in a treatment slot if not filled within 3-5 days out.