Outpatient Rehab Scheduling Cancellation and No-Show Rates, ListServ Summary, Apr 2026

Rehab administrators answer questions regarding Outpatient Rehab Scheduling, Cancellation, and No-show Rates. IPRC archives information collected by the Pediatric Rehab Administrator’s ListServ as a public service to the entire Pediatric Rehabilitation Community. All information is posted in summary format and has been de-identified. Search through past queries for responses to rehabilitation related questions.

Original Questions:

1. Does your clinic schedule all three disciplines in your clinic? PT, OT, ST
2. No Show Rate for 2025
3. Therapy Sessions are scheduled for how long:
4. Please describe your current scheduling template (i.e. – back-to-back patients, built in documentation, hybrid, etc)
5. Please describe your current scheduling template (i.e. – back-to-back patients, built in documentation, hybrid, etc)
6. Do Patients have standing recurring appointments?
7. On average how many scheduled administrative hours/documentation time per week do therapists receive?
8. What are your productivity expectations?
9. Please describe any interventions you have implemented that reduced your no-show rate.
10. Please describe any strategies you have implemented that DID NOT work to reduce your no-show rate. 

Summary of Responses (de-identified)