“Performance Measurement, Management, and Improvement: Why is it Important?” was presented by Christine MacDonell, FACRM on Thursday, February 1st, 2018.
Chris MacDonell is currently the Managing Director of Medical Rehabilitation and International Medical Rehabilitation and Aging Services at CARF International (Commission on Accreditation of Rehabilitation Facilities). She began her varied career in the health care industry as an occupational therapist after receiving her Bachelors in Occupational Therapy from the University of Southern California. While in California, Chris became an administrator of a full rehabilitation continuum of care providing oversight across the organization. Chris is also a Fellow of the American Congress of Rehabilitation Medicine.
Chris travels nationally and internationally promoting and interpreting rehabilitation standards of care to optimize delivery across the rehabilitation continuum. Chris is well published on a number of clinical and administrative topics and is frequently invited to speak on her areas of expertise.
At the end of the session, each participant will:
During this webinar, the presenter will review the foundational steps to establish mission-driven measurement – the four pillars for a strong performance measurement, management, and improvement system. She will also provide and review a checklist to ensure that attendees are able to create a performance system that will provide the information sought, increase value brought to their organization, and be dynamic enough to address changing environments and demands.
Members may view the recorded webinar and download slides by logging in below. Registration fee for non-members is $179. Not a member? Consider joining today.
Please follow the link to view the live recording of Performance Measurement, Management, & Improvement Webinar or copy the link below into your browser.
Live Recording link: http://pcpa.adobeconnect.com/prvq6iob58lv/
Group Discussion Questions:
The following questions were designed for group reflection and to spark discussion on this topic within your organization.
1.Which of the foundational steps are areas of strength for our organization? Which require more development?
2.What aspects of performance does our organization currently measure? How does that information relate to what we do and who we are as an organization?
3.What are our client characteristics? What influencing factors might be helpful to track and analyze?