Rehab administrators answer questions regarding cancellation rates/processes. IPRC archives information collected by the Pediatric Rehab Administrator’s ListServ as a public service to the entire Pediatric Rehabilitation Community. All information is posted in summary format and has been de-identified. Search through past queries for responses to rehabilitation related questions.
We are working to lower our NS and patient initiated late cancellation rates (PILC=less than 24 hour notice) for OT/PT/SLP and Audiology. Our average NS rate YTD is 9.67 and PILC 10.94.
We have worked on this for years and have many great systems in place to minimize no shows and late cancellations, but just can’t seem to get any lower than our current rates. We know we will see some improvement when COVID is over as families are being responsible and cancelling the day of if anyone is sick/exposed (although, we try hard to change that to a video visit if appropriate).